Comprehensive Review of Progressive Auto Insurance in the USA

History of Progressive Auto Insurance

Progressive Corporation, the parent company of Progressive Auto Insurance, was founded in 1937 by Joseph Lewis and Jack Green as Progressive Mutual Insurance Company. Headquartered in Mayfield Village, Ohio, Progressive has grown from a small insurer serving local customers to one of the largest auto insurance providers in the United States.

Over the decades, Progressive has been a pioneer in the insurance industry, introducing innovative practices such as the use of computers for underwriting and the development of the first drive-in claims service. In 1992, the company made history by launching its website, allowing customers to obtain insurance quotes online—a groundbreaking move at the time.

Coverage Options

Progressive Auto Insurance offers a wide range of coverage options to suit the diverse needs of its customers. Whether you’re looking for basic liability coverage or comprehensive protection, Progressive has you covered. Here are some of the key coverage options available:

1. Liability Coverage

Liability coverage protects you financially if you’re responsible for injuring someone or damaging their property in an accident. Progressive offers both bodily injury liability and property damage liability coverage.

2. Collision Coverage

Collision coverage pays for damage to your vehicle if you collide with another vehicle or object, regardless of fault. Progressive allows customers to choose their deductible amount for collision coverage.

3. Comprehensive Coverage

Comprehensive coverage provides protection against damage to your vehicle from non-collision incidents such as theft, vandalism, or natural disasters. Progressive offers comprehensive coverage with customizable deductibles.

4. Uninsured/Underinsured Motorist Coverage

Uninsured/underinsured motorist coverage protects you if you’re involved in an accident with a driver who doesn’t have insurance or has insufficient coverage. Progressive offers this coverage to help ensure you’re not left financially vulnerable.

5. Personal Injury Protection (PIP)

Personal Injury Protection (PIP) covers medical expenses and lost wages for you and your passengers regardless of fault in an accident. Progressive offers PIP coverage in states where it’s required.

6. Rental Reimbursement

Rental reimbursement coverage helps pay for a rental car if your vehicle is being repaired due to a covered loss. Progressive offers this optional coverage to provide added convenience to its customers.

7. Roadside Assistance

Progressive’s roadside assistance coverage provides help in case of roadside emergencies such as flat tires, dead batteries, or lockouts. This optional coverage can provide peace of mind on the road.

8. Gap Insurance

Gap insurance, also known as loan/lease payoff coverage, helps cover the difference between what you owe on your vehicle and its actual cash value if it’s totaled in an accident. Progressive offers gap insurance to protect customers who have financed or leased their vehicles.

Customer Service and Claims Process

One of the hallmarks of Progressive Auto Insurance is its commitment to customer service and efficiency in claims processing. Progressive offers multiple channels for customers to manage their policies and file claims, including online, over the phone, or through the mobile app. The company’s website is user-friendly and provides easy access to policy information, billing, and claims status.

Progressive’s claims process is streamlined and hassle-free, with customers having the option to track their claims online and receive updates via email or text message. The company also offers 24/7 claims support to ensure prompt assistance in emergencies.

Pricing and Discounts

When it comes to pricing, Progressive Auto Insurance strives to offer competitive rates while providing quality coverage. The cost of insurance premiums can vary depending on factors such as the driver’s age, driving record, location, and the type of coverage selected.

Progressive offers a variety of discounts to help customers save on their premiums. These discounts may include:

  • Multi-Policy Discount: Save money by bundling your auto insurance with another policy such as homeowners or renters insurance.
  • Multi-Car Discount: Insure multiple vehicles on the same policy and receive a discount on each vehicle’s premium.
  • Snapshot® Program: Enroll in Progressive’s usage-based insurance program, Snapshot®, and potentially earn a discount based on your driving habits.
  • Good Student Discount: Students with good grades may qualify for a discount on their auto insurance premiums.
  • Safe Driver Discount: Maintain a clean driving record and receive a discount on your insurance rates.

Pros and Cons of Progressive Auto Insurance


  • Wide range of coverage options to choose from
  • User-friendly website and mobile app for policy management
  • Efficient claims processing with 24/7 support
  • Competitive pricing and various discounts available


  • Pricing may not always be the lowest compared to other insurers
  • Some customers may find the constant advertising campaigns overwhelming
  • Availability of coverage options and discounts may vary depending on location

FAQ:Comprehensive Review of Progressive Auto Insurance in the USA

  1. What is Progressive auto insurance? Progressive auto insurance is a type of car insurance policy offered by Progressive Corporation, one of the largest providers of auto insurance in the United States. It provides coverage for damages, liabilities, and injuries resulting from car accidents or other incidents involving insured vehicles.
  2. What types of coverage does Progressive auto insurance offer? Progressive offers a range of coverage options including liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, medical payments coverage, rental car reimbursement, roadside assistance, and more.
  3. What are the benefits of choosing Progressive auto insurance? Progressive offers several benefits such as customizable coverage options, competitive rates, discounts for safe driving, bundling policies, and paperless billing. They also provide innovative features like Snapshot, which tracks your driving habits to potentially lower your rates.
  4. How can I save money on Progressive auto insurance? Progressive provides various opportunities for policyholders to save money including discounts for safe driving habits, bundling multiple policies (such as auto and home insurance), having certain safety features installed in your vehicle, and participating in usage-based insurance programs like Snapshot.
  5. How do I file a claim with Progressive auto insurance? You can file a claim with Progressive by contacting their claims department via phone, online through their website or mobile app, or through your insurance agent. The claims process typically involves providing details about the incident, submitting relevant documentation, and cooperating with the claims adjuster.
  6. Is Progressive auto insurance available nationwide? Yes, Progressive provides auto insurance coverage across the United States, although specific coverage options and discounts may vary depending on your location.
  7. Does Progressive offer any special perks or benefits for policyholders? Yes, Progressive offers various perks such as Name Your Price®, which allows you to customize your policy to fit your budget, and the Progressive Loyalty Rewards program, which offers rewards and benefits for being a loyal customer.
  8. Can I manage my Progressive auto insurance policy online? Yes, Progressive offers an online portal and mobile app where policyholders can manage their accounts, make payments, access policy documents, request roadside assistance, track claims, and more.
  9. What sets Progressive apart from other auto insurance companies? Progressive distinguishes itself through its focus on innovation, customer service, and technology-driven solutions. They were one of the first insurers to offer online quoting and purchasing, as well as usage-based insurance programs like Snapshot.
  10. How can I get a quote for Progressive auto insurance? You can get a quote for Progressive auto insurance by visiting their website, contacting a local agent, or calling their customer service hotline. Be prepared to provide information about your driving history, vehicle(s), and coverage preferences to receive an accurate quote.